Highlight VIP user in requested items form as I checked previous solutions didn't work
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‎05-09-2023 09:00 AM
How to highlight VIP user in service request form in requested items I checked same styles and client script in incident and previous solutions nothing worked for my instance .
Can anyone please respond it is quite urgent requirement
Thanks in Advance

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‎05-09-2023 11:28 AM
So you have tried this
https://www.servicenow.com/community/itsm-forum/highlight-vip-caller-in-client-script/m-p/478071
And it did not work?
Is this for a workspace or the platform UI? Workspace works differently.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794200
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‎05-10-2023 04:50 AM
Thank you very much for your quick response.
It is not for workspace .
Requirement is to highlight vip user in service request form, using client scripts it is not working as expected and using styles vip icon is visible in list view in request table and same condition not working for requested items table. So Can you please help me with this please.
Thank you in advance.

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‎05-10-2023 07:52 AM
So if its not working for the sc_req_item table but is for others then you have something wrong with the style or condition. I suspect its an issue with the condition but without you posting it there is no way to know.
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‎05-11-2023 12:02 AM
This is the I had added in styles but vip icon is appearing in list view of sc_req_item table.
For client script I used this onchange script on requested for filed
Using this script only alert is working fine but no styling or vip icon is adding to the form .
Can you please check on this.
Thank you in Advance