Ho to set Priority to High for VIP User

hongsok · ‎03-24-2020

Dear all,

I have a table that extend from Task table under Application Scope. I would like to set the Priority high when the requester is VIP.

I would appreciate you help.

Regards,

Hong

Anish kumar · ‎03-24-2020

Hi hongsok

We can do this with business rule but business rule will work after you saved the form.

With client script once you change the caller and if caller is vip then immediately priority will be set to 1- High

so Create a Onchange Client script on Called field and add below code

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

var callerID = g_form.getReference('caller_id', setPriority);

function setPriority(callerID) {

if (callerID.vip == 'true') {

// Priority is depend on Imapct and Urgency.You need to set Impact and Urgency

g_form.setValue('impact', 1);
g_form.setValue('urgency', 1);

}
}
}

Kindly mark it correct and helpful if it solves your issue.

Thanks and Regards,

Anish kumar

Subhojit Das · ‎03-24-2020

Hi Hongsok,

You can also try out with onChange Client Script using getReference().

Here is the code:

Name:<name of your choice>

Table:<Table name>

Type: onChange

Field name: Caller

Script:

var caller = g_form.getReference('caller_id');

if (caller.vip=='true') {

g_form.setValue('impact', '1');
g_form.setValue('urgency', '1');
g_form.setValue('priority', '1');

}

Regards,

Subhojit