Hovering to the notification in bell icon preview is not working

[Vinya Jakkula]

Hi Team,

Hovering to the notification in bell icon preview is not working.

[GlideFather]

@Vinya Jakkula and do you see it in the email logs?

as these notifications can be disabled in ServiceNow (top right corner > preferences)

[Vinya Jakkula]

@GlideFather  those are provider notifications

[GlideFather]

Can you please explain what’s provider notifications?

[Shashank_Jain]

@Vinya Jakkula ,

Have you tried these basics :

• Clearing cache/cookies.

• Test in Incognito mode.

• Try a different browser (Chrome, Firefox, Edge).

[Ankur Bawiskar]

@Vinya Jakkula 

I couldn't see a preview.

what's your business requirement?

The agent received the notification

This is what the agent sees on click of that bell icon.

There's nothing about preview

If my response helped please mark it correct and close the thread so that it benefits future readers.