Hovering to the notification in bell icon preview is not working

Vinya Jakkula
Tera Contributor

3 weeks ago

Hi Team,

Hovering to the notification in bell icon preview is not working.

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16 REPLIES 16

GlideFather
Tera Patron
In response to Vinya Jakkula

3 weeks ago

@Vinya Jakkula and do you see it in the email logs?

as these notifications can be disabled in ServiceNow (top right corner > preferences)

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */


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Vinya Jakkula
Tera Contributor
In response to GlideFather

3 weeks ago

@GlideFather  those are provider notifications

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GlideFather
Tera Patron
In response to Vinya Jakkula

3 weeks ago

Can you please explain what’s provider notifications?

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */


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Shashank_Jain
Kilo Sage

3 weeks ago

@Vinya Jakkula ,

 

Have you tried these basics :

  • Clearing cache/cookies.

  • Test in Incognito mode.

  • Try a different browser (Chrome, Firefox, Edge).

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights
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Ankur Bawiskar
Tera Patron
Tera Patron

3 weeks ago

@Vinya Jakkula 

I couldn't see a preview.

what's your business requirement?

The agent received the notification

AnkurBawiskar_0-1755010205323.png

 

 

This is what the agent sees on click of that bell icon.

There's nothing about preview

AnkurBawiskar_1-1755010233324.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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