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How can I add a Header to a Catalog Item on a portal page

booher04
Tera Guru

These are the steps:

portal page.jpg

Once you click the Technology Requests on the Technology catalog:

Technical catalog.jpg

This is what I get when I click the "Good" catalog item:

catalog item.jpg

This is the page I should/want to get:

catalog item page.jpg

I'm hoping someone can help me out with this as it's been driving me crazy for a couple of days now.   I appreciate any feedback or help you can offer.

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Hi Jefferey,



The CMS uses content types to detect what type of content is being selected and find the right page to render that content. In order to do this, the link you click on has to have the url configured in a certain way. If you use a cms list to generate the list of catalog items and click on one of the ones in the list, assuming your site is set up correctly, it will give you the catalog item in an iframe with the header at the top. However, in your second screenshot it looks like you're using oob catalog category blocks. I would try using cms lists on that page instead.



Creating Content Types - ServiceNow Wiki


Using Content Blocks - ServiceNow Wiki


View solution in original post

2 REPLIES 2

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Hi Jefferey,



The CMS uses content types to detect what type of content is being selected and find the right page to render that content. In order to do this, the link you click on has to have the url configured in a certain way. If you use a cms list to generate the list of catalog items and click on one of the ones in the list, assuming your site is set up correctly, it will give you the catalog item in an iframe with the header at the top. However, in your second screenshot it looks like you're using oob catalog category blocks. I would try using cms lists on that page instead.



Creating Content Types - ServiceNow Wiki


Using Content Blocks - ServiceNow Wiki


Brad - Thank you much!   I changed that from content blocks to using the lists instead and it seems to have worked now!