How can I copy the RITM number to another field such as short description or description to a sctask

Cindyco
Tera Contributor

I need to be able to copy the RITM number to a different field like short description, description or work notes to the sctask for all requests.  I am unsure of how this can be done.  It is a strange request because the RITM number is already available but we have ebonding set up to pull only certain fields from our sctask ticket to a custom application at a different company from our sctask ticket and they are only pulling certain fields.  

Any help would be appreciated.  

1 ACCEPTED SOLUTION

We can store the value in some other field if you want to avoid the issue maybe worknote use the below code

 

current.work_notes=current.request_item.number;

 

Please mark answer correct based on Impact.

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5 REPLIES 5

We can store the value in some other field if you want to avoid the issue maybe worknote use the below code

 

current.work_notes=current.request_item.number;

 

Please mark answer correct based on Impact.