Configure the portal page

[Kri]

I want to configure the portal page below by adding a few requested item fields. Specifically, I want to add the Short Description and Description fields below the RITM Number and place the Category field next to the Item field. Do you know where I need to configure this?

[Marco0o1 · Accepted solution]

Hi @Kri ,

That is an OTB configuration:

1- Navigate to "Standard Ticket -> Standard Ticket Configuration" module

2- Select the sc_req_item record

3- On the info field tab coonfigure the option of "Show Description"

[Sarthak Kashyap]

Hi @Kri ,

I tried your solution on my PDI and it is working fine for me please check below solution

Navigate to ticket_configuration table and search for any record for example, sc_req_item or incident and try to add colums you want to add 

Result

Please mark my answer correct and helpful if this works for you

Thanks,

Sarthak