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09-27-2023 11:04 AM
I need to be able to copy the RITM number to a different field like short description, description or work notes to the sctask for all requests. I am unsure of how this can be done. It is a strange request because the RITM number is already available but we have ebonding set up to pull only certain fields from our sctask ticket to a custom application at a different company from our sctask ticket and they are only pulling certain fields.
Any help would be appreciated.
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09-27-2023 12:45 PM
We can store the value in some other field if you want to avoid the issue maybe worknote use the below code
current.work_notes=current.request_item.number;
Please mark answer correct based on Impact.
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09-27-2023 12:45 PM
We can store the value in some other field if you want to avoid the issue maybe worknote use the below code
current.work_notes=current.request_item.number;
Please mark answer correct based on Impact.