how can i export complete request (Request, item, task, workflow etc)from production to non production instance?

ashwanikumar · ‎03-06-2018

Hi All,

i am trying to extract requests from production to non production instance. export to xml only export current request but i want to extract and import complete request. Is it possible to do it; if yes then what should be my approach to achieve it?

Thanks,

Kumar

Goutham sai · ‎03-06-2018

Hi,

Go to request table => Right click on the top => will able to see the list of options and select the Export in XML format => save/download it and import into Non prod instance.

Thanks,

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Kushagra Mehrot · ‎03-06-2018

Yes, make sure you export and import related data from respected tables as well like related RITM's and catalog tasks as well, other wise that data for elated tickets will be blank.

1. Go to table Export the records, by right click on list page header

2. select Export>XML

3. go to sub prod on same table

4. Import using 'Import XML' option

Any reasons you are not opting for cloning of subprods from prod ?

ashwanikumar · ‎03-07-2018

How can i also include the workflows attached to request and requested items?

Goutham sai · ‎03-07-2018

Hi,

Normally it is not possible to get the workflows which were attached to the requests, because for that we have to move the too many tables which are related to the workflow. If it is important/urgent and you want that, then it's better to go for clone the instances for particular table then you will get everything.

Thanks,

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.