How can I make a field in Service Portal as read only?

[Student1]

Hello,

I have the following requirement.

I want to have a field on Service Portal's form, that is read only. It will contain a value but the end user can not change it.

Is this possible?Any ideas?

[Ankur Bawiskar · Accepted solution]

Hi,

you can create onload catalog client script and

1) set the UI Type as Mobile/ Service Portal so that this script executes only for portal and not for native

2) Applies to Catalog Item - true

3) Catalog item - Select your catalog item

4) Type - onLoad

5) Applies on Catalog Item view - true

function onLoad(){

g_form.setReadOnly('city', true);

}

Regards
Ankur

[Ankur Bawiskar]

Hi,

Any issue you are facing here?

Regards
Ankur

[Student1]

It works!!

Thank you so much. I appreciate it.

[Sajilal]

If its a normal form, you can do this by Native UI Policy or Client Scripts. Make sure the Type field is All so that it works on backend(Native platform) as well as Service Portal.

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[Student1]

Here is my form. I want when the City field to be as a read-only field. So, it will contain a value but the user can not change it.