How can I make catalogue item visible to certain users?

[ebaileyybs]

Is there a way to make a catalogue item visible to a selection of end users (without a license)?

[German Alvarez2]

Each catalog item [sc_cat_item] could be shown to different profiles, deppending the information on next Related Lists (at Catalog Item form)

Also you are able to filter they by roles, and manage the roles based in groups, for an easies management.

I hope it could help you

[tdf · Accepted solution]

The pre-Fuji way to go is using an entitlement script.   Docs can be found at - Legacy:Service Catalog Access Controls - ServiceNow Wiki .   If you have moved to Fuji already, you'll want to use user criteria - User Criteria - ServiceNow Wiki .   Both aren't that bad to accomplish and will give you exactly what you're looking for.   Just keep in mind your service desk folks when writing criteria. They usually need to see most every item even though they wouldn't "naturally" need to see it.

-tim

[ebaileyybs]

Great, thank you