how can I make 'compose email' case action visible in my agent workspace ? thanks in advance.

getnet bantie
Tera Contributor

‎10-15-2022 12:05 AM

I want to compose emails in my workspace but compose email action is not visible.

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SanjivMeher
Kilo Patron
Kilo Patron

‎10-15-2022 12:28 AM

Did you try the solution provided in the below documentation?

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/concept/sett...

 


Please mark this response as correct or helpful if it assisted you with your question.

Sagar Pagar
Tera Patron

‎10-15-2022 12:32 AM

Hi,

Take a look at  -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823289 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961912 

 

Thanks,

Sagar Pagar

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