Workflow retire publish sys id missing in knowledge base

When previewing the update set batch on the Zurich instance, I am getting 4 preview errors under the "Preview Problems for Batch" tab.Error Message:Could not find a record in wf_workflow for column workflow referenced in this update.Could not find a ...

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ServiceNow's JavaScript Executor

  You might already know about this tool, but if you don't, here's a handy little ServiceNow feature that's worth keeping in your developer toolkit: the JavaScript Executor. It's one of those utilities that many developers stumble across at some poi...

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Adding a large-character field beneath the Standard Ticket Header fields?

Hello I am working on the CSM and would like to enhance the Standard Ticket Header on the case record page.Currently, the header displays key fields such as Case Owner, Priority, Contract, Account, and Asset. As shown in the attached screenshot, ther...

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How to reset after filter in UI builder

How to reset after filter in UI builder if i filter out how to revert the same as unable to do the same right now   

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Data visible in Form view but not in List view for SC_TASK

Hi Team, When I submit a service request from the portal, the data is visible in the form view. However, in the list view, the same data is not displayed.I have checked Client Scripts and Business Rules, and there are no customizations affecting this...

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Trigger a platform feedback survey for all active users in the sys_user table

Hi Team,I am working on a requirement to create and trigger a survey on a monthly schedule for all active users in the sys_user table.So far, I have:Created a survey under All > Surveys > View Survey > NewCreated one metric categoryAdded a test quest...

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In List Declarative Action, Client Script is not capturing the sysids of selected records

I have created the list declarative action as client script. I have created the pop- up and not able to hold the sysids of multiple or single record. Please help me

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Show similar tickets to fulfillers based on the ticket short description

Hi Community  We are doing a poc to show similar tickets to the fulfillers - based on the short description field input. This will help fulfillers identify accepted resolution steps from similar cases.We want to achieve this using:Primary: Predictive...

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My PDI is in zurich ' Flow Execution ErrorOpen Context Record'

Hi Team - In my PDI getting this ' Flow Execution ErrorOpen Context Record ' in flow operations  PDI version is - zurich    can anyone please help me here 

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Display variables in the variables tab in the record producer

I have a record producer and I need the variables from the record producer to be displayed in the variables tab when creating a task in a custom table. I was trying to do this via flow designer using the create catalog task action, but I can't insert...

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Token refresh automatically when it expires

From MDCA(defender-cloud-apps) they provide service account password client id and client secret and servicenow instance url once they click next and it will start scanning and new refresh scan will be stored in oauth_credential table. So everytime t...

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How to report on Incident Metrics to get a count of tickets moving from a first group to another

Hi everyone,I am trying to build a report that shows a count of incidents that were initially assigned to a specific group (e.g., our Service Desk) and see exactly which assignment groups they were moved to next.I am using the incident_metric table w...

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How hidden Submit button with onLoad in Record Producer

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