How can I remove author name in Knowledge Article item?

[bbf3562]

I have been assigned to remove/hide author name in Knowledge article item due to many clients constantly contacting author for further question relate to article and they want to remove that to prevent contact. Where can I remove it? It seem I couldn't find solution answer even I tried How to remove or hide author, last modified from the Knowledge Articles?   in Knowledge properties but that doesn't work because that is for search only, not in article item. Anyone know where I can remove it? I am in Geneva version.

[Chuck Tomasi]

Hi Bradley,

Do you want to hide it from being displayed or remove the value entirely? Have you tried putting a ACL on the author field to require knowledge_admin (or some other) role?

Docs: Access control rules

Docs: Contextual security  

Security Best Practices - ServiceNow Wiki

[bbf3562]

Probably more like hide name from being display on article item. The article is accessible to everyone. Here is screenshot where it need to hide or remove,

I haven't thought about doing ACL on author field, I didn't think that is possible but I can look that up.

[Chuck Tomasi]

Try the ACL thing. It's definitely possible to add/remove/change ACLs on the OOB tables and fields to meet your needs.

[bbf3562]

in ACL, for type, do I select ui_page? Then for Name I selected kb_knowledge.author.