How can I remove author name in Knowledge Article item?

bbf3562
Kilo Guru

I have been assigned to remove/hide author name in Knowledge article item due to many clients constantly contacting author for further question relate to article and they want to remove that to prevent contact. Where can I remove it? It seem I couldn't find solution answer even I tried How to remove or hide author, last modified from the Knowledge Articles?   in Knowledge properties but that doesn't work because that is for search only, not in article item. Anyone know where I can remove it? I am in Geneva version.

1 ACCEPTED SOLUTION

Hey Bradley,



I tried and comment out the few lines in kb_view and got the result "Author Name" removed.


find_real_file.png


find_real_file.png


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22 REPLIES 22

Are these other options to hide/remove author name in knowledge article item other than doing ACL? What about UI policy?


What about kb_view in UI Page? There is author name there and is it safe to comment out?


You can try edit the UI Script named as KBView Article.


nayanawadhiya1
Kilo Sage

That doesn't solve my issue because that is only for author in search result, not in knowledge article item page. Look at this screenshot where I wanted to be remove,


knowledge.jpg