How can I remove author name in Knowledge Article item?

[bbf3562]

I have been assigned to remove/hide author name in Knowledge article item due to many clients constantly contacting author for further question relate to article and they want to remove that to prevent contact. Where can I remove it? It seem I couldn't find solution answer even I tried How to remove or hide author, last modified from the Knowledge Articles?   in Knowledge properties but that doesn't work because that is for search only, not in article item. Anyone know where I can remove it? I am in Geneva version.

[Lucas Vieites]

Hi Aswathy,

Have you checked that the changes were saved correctly? Have you tried cleaning the cache (both of your browser and your instance)?

Please note that flushing your instance cache may cause performance issues, on a production instance do it during low usage hours.

I hope you can make it work.

[rachelconstanti]

The above did not work for me - First I tried to just comment out those 3 lines.  When that didn't work, I removed them. I am currently on Kingston - am I missing something?

[Servicenow10]

hi nayan,

i hide those 3 lines in kb view page but am still getting author name in the article.

[Abhijit Das6]

Ok , that works for universal knowledge search in servicenow homepage.

But how to get rid of author name from the portal , like the following -

Please guide me on the same. I am able to remove author name from knowledge search in servicenow system , but unable to achieve the same in portal.

Many Thanks and Regards,

Abhijit Das

[Lucas Vieites]

Hi @abhijitdas, I know your last message was a long time ago, but I just stumbled upon your question and thought I'd reply. You can edit the Service Portal pages by navigating to "Portal > Pages" (https://<your-instance>.service-now.com/sp_page_list.do). Once there, find the page named "Knowledge Article View" (ID "kb_article_view") and select the Designer or Page editor to edit the page to your liking.

Kind regards,

Lucas