How can I restrict that only the support groups which the task is assigned can modify it?

fabiangr · ‎05-26-2015

Dear All

I am new in servicenow and I have a request since into the problem tasks everyone can manipulate the task even if they don not belong to the support group.

I would like to know how can I restrict that only the support group which the task is assigned can modify it

Deepak Ingale1 · ‎05-27-2015

You wont able to create because write ACL does not allow you to do so,

please modify write ACL code to below.

please replace code with below, it will work.

if(!current.isValidRecord())

{

answer = true;

}

else

{

answer = gs.getUser().isMemberOf(current.assignment_group);

}

View solution in original post

Matt Saxton - G · ‎05-26-2015

Fabian,

edit the following ACL rule

https://YOURINSTANCE.service-now.com/sys_security_acl.do?sys_id=80dda66bc0a80166614b4965c9f56b6e

remove the require's itil role and add the following script.

answer = gs.getUser().isMemberOf(current.assignment_group);

fabiangr · ‎05-27-2015

Matt

Thanks for your support.

I just modified the ACL Rule and it is working however I am not able to créate new problem task all the fields looks like grayout

I have ACL rule for creation and it has itil role related, but it is not working I mean I am not able to créate new problema task as I mentioned above

Any idea?

Thanks in advance

Matt Saxton - G · ‎05-27-2015

You edited the create rule and not the write rule. Please recheck.

fabiangr · ‎05-27-2015

Hello Matt I edited the correct one I meant ACL write rule.

But I am not able to créate new problem task since all the fields looks as grayout. I posted the configuration of the ACL créate rule

Deepak Ingale1 · ‎05-27-2015

Hi Fabian,

have you tried modifying the script logic for write ACL?