How Can I Set a Default Font Family and Font Size for HTML Fields in Knowledge Articles?

[SandeepKSingh]

I want to ensure that all HTML fields in my Knowledge Articles have a consistent font family and font size. Could someone provide guidance on how to apply these default styles across all Knowledge Articles? Any help with implementing this would be greatly appreciated.

[Bhavya11 · Accepted solution]

Hi @SandeepKSingh ,

You can right click the "text" html field and choose "Configure dictionary". Then insert this into the default value

then add this in default value <p><span style="font-family: arial ; font-size: 14pt;">&nbsp;</span></p>

Then all new knowledge articles will start with this font size and font family.

Please, remember to mark Correct or Helpful if you find my response useful.

Thanks,

BK

[Bhavya11 · Accepted solution]

Hi @SandeepKSingh ,

You can right click the "text" html field and choose "Configure dictionary". Then insert this into the default value

then add this in default value <p><span style="font-family: arial ; font-size: 14pt;">&nbsp;</span></p>

Then all new knowledge articles will start with this font size and font family.

Please, remember to mark Correct or Helpful if you find my response useful.

Thanks,

BK

[Kruthika BM]

Hello Bavya,

How can we apply the same logic for the Existing knowledge Articles. We have the similar requirement, where the font size and font style should apply to the knowledge Articles, when it is created/ edited. Could you please help with this?

I tried with the above solution, it is working only for the new Article creation.

Regards,

Kruthika

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Try the below code :-

<p><span style="font-family: serif, sans-serif; font-size: 12pt;">&nbsp;</span></p>