How can I show 'Related Requests' on a Ticket

nortonxnorris · ‎01-27-2015

Similar to Incidents -'Show Related Incidents' icon, I would like to have one to 'Show Related Requests' on the requested items.

tltoulson · ‎01-27-2015

Hi Norton,

Take a look at the UI Macro called user_show_incidents. If you look at the caller field dictionary entry, you will see in the Attributes field a line like this: ref_contributions=user_show_incidents. The Reference Contributions statement is telling ServiceNow to add user_show_incidents UI Macro to the Caller field as a reference contribution (the icon and associated behavior that you see).

If you copy that Macro, call it user_show_requests, change the macro to pull requests instead, and add user_show_requests to the reference contribution string (ref_contributions=user_show_incidents;user_show_requests) you should see the desired result.

Please let me know if you need additional assistance.

Kind regards,

Travis Toulson

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Inactive_Us1439 · ‎02-04-2017

How would you do this in helsinki , looking at the UI macro I do not see where I can update the field you mentioned.

maymunTesm · ‎08-20-2018

Hi Travis,

I know this was a while ago, but i was wondering the same thing as Norton.

How exactly would one edit the UI macro to pull requested items (in my case) instead of Incidents? The ref_contributions i understand, it's just making the button show requested items that i can't quite get my head around.

Thanks in advance!

Maymun