How can I translate an email notification?

[dioni95]

Hi all,

I need configure the body of email notification in different languages (english, spanish), but I dont know if I must create different notifications in those languages or ServiceNow has any funcionality for translate the same notification. I need to have notifications sent based on the user's language.

Kind regards.

[Allen Andreas]

Hi,

I believe you'd have to have two different email notifications and essentially have a condition of language = english or language = spanish (something like that). Basically, you would default to english unless they have gone in to their profile and changed their language to something else:

You'd need to go to Form Layout to bring this over on to the profile form and then you'd need to populate it with other languages as default it only has English.

[dioni95]

Hi Allen,

Thank you for your attention, the solution runs well, but I have an issue when the email is sending. It didn't send, I set up two conditions to send, first the "requested for language", and second the "State".

If you can help, please let me know it.

Thank you in advance

[Allen Andreas]

You have to choose either inserted or updated, so do you want the notification to run once the incident is opened or when it's updated...or both?

And I assume your requested for language box there is reading from the user profile?

[dioni95]

Sorry Allen, I'm seeing that right now and upload my notification.

It's working fine now, thank you for your help