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Resolved! GlideAjax returning values for referenced fields

Hello,  I am trying to get a GlideAjax query to work based on some reference fields that are on the sys_user table. I have a basic catalog item which has a requested for field and based on that I want to have the company field populate and then expan...

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Mark118 by Tera Contributor
  • 3561 Views
  • 5 replies
  • 0 helpfuls

Understanding "User Agent" in Client Transaction Log

Hi All,I am trying to figure out which browser did the End User use by looking at the Client Transaction Log. I noticed a field "User Agent" which saysMozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR...

Resolved! Error: Cannot read property on flow Action

Hello Team, I'm trying to test flow but I don't know why I'm getting this error because of this it's not creating ScTask     Can anyone help me what is the issue. Thanks, JRY  

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JRY by Mega Guru
  • 5464 Views
  • 11 replies
  • 1 helpfuls

Resolved! Adding work notes field via client script

Hello, I am wondering if there is a way to add a work notes field to the a catalog item via script? For instance if the name of the request is a certain value is there a way to add a work notes field with an onLoad script. I am familiar with manipula...

Newbie86 by Kilo Contributor
  • 2003 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to define pass parameters to a UX REST Data Broker?

I'm trying to use an existing REST API in UI Builder via UX REST Data Broker (sys_ux_data_broker_rest). When I add this into UI Builder I can see result data - meaning (I think) it made a request But no option is provided to pass a parameter to thi...

Resolved! Unable to migrate Cosmetic changes on the Dashboard via Update set

Hello Experts, I am facing issues while migrating my Dashboard changes via Update set from Instance-1 to Instance-2. Steps that I followed : 1) Logged into Instance-1 and created an Update set and made it my current update set 2) Created 4 New Report...

Kiara3 by Kilo Contributor
  • 1662 Views
  • 3 replies
  • 0 helpfuls

Resolved! How do I get case number from record in ATF?

I have created a record in an ATF, but I'm struggling to get the incident-number, I'm only able to get the sys_id. Anyone who could help me get the Incident-number from a record-object? As I have figured it out, this need to be done in a server side ...

MentZ by Kilo Expert
  • 3666 Views
  • 7 replies
  • 1 helpfuls

How to show a table list on service portal?

Hi Team,Could you please tell me how to show a table list on service portal? I have table used to store all of requests which raised by me as belowI want to show this list on the service portal , how to complete it? which widget should i use?i use 'd...

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jonnyyan by Kilo Contributor
  • 16017 Views
  • 15 replies
  • 5 helpfuls

Automatically add lable on VTB based on Priority

Hi All, I have tasks being added to a specific visual task board. Some of these task come in as priority 1 or 2. Can something be scripted or configured to automatically add a label to the card on the visual task board based on priority of the ticket...

Community Alums by Community Alums  
  • 1868 Views
  • 4 replies
  • 2 helpfuls

Resolved! Cannot read properties of undefined (reading 'nameMap')

As soon as I set the value of one of the variable via ATF, I am getting below error: Cannot read properties of undefined (reading 'nameMap') There are only a couple of ui policies that alter the visibility of a few other fields when I am setting the ...

Resolved! sn-time-ago showing 8h ago for tickets that were just created

I have the following code <sn-time-ago timestamp="d.sys_created_on"></sn-time-ago> to show how long ago a ticket was created in a sp widget. In testing, I noticed that for tickets that were just created, it shows 8h ago, and as of an hour later, it ...

austinn1 by Kilo Expert
  • 4597 Views
  • 6 replies
  • 4 helpfuls