Hello and thank you in advance for the assistance. I am running into a strange issue and I am unsure where to properly filter this list. Within the Major Incident Workbench when you click "Add" in the affected locations segment it seems to ignore di...
I am creating a subflow that is intended to be used from different catalog items. this subflow receives the following input parameters: reference to the ritm record, reference to the assignment group and reference to the item (sc_cat_item).while usi...
In my custom application I want to create a button ADD on the field caller, using Ui macros. please provide step by step way to create the action with xml .
I want to set a Default assignment group 'MIM Desk' only to the Major case where major_case_state='accepted'
Auto ticket closure requirement for incidents and sctask. I have a business requirement. If a ticket is in the "Waiting customer" state for 10 business days be it incident to sctask.For Sctask: Assigned to is mandatory field, but in most cases, it wi...
In custom UI page there is a field and a button, the button gets enabled only after entering or filling the value into the field. Manually its working as expected but using ATF button is not getting enabled even after entering the value. Is there any...
I have a variable set having one of the variables as 'Phone number'. This variable set is used in many catalog items. I have created a new catalog item where this variable set is used but for this particular variable i need to have a different name (...
Hello experts, I am am looking at a one of the out of the box roles t and see that the role ‘contains’ related list has other roles which is not part of the module. They should not be combined as there is no relationship between those modules, they a...
I'm bringing a field from child table to parent table by referencing it using dot walk. The original field has a color logic based on the values ( basically, red color for 1-critical, green for 4-low etc ) when the field is brought up to parent table...
Hi Everyone, I bought CSA voucher in now learning . When I using that voucher code in webassessor account then it is displaying message as - "Candidate is not associated with voucher. Your Now Learning and Webassessor accounts must need mapped correc...
I have Number Maintenance created for Case table with Prefix 'CS', when I create a Major Case I want the prefix as MIM, how to achieve this?
Hello, I need to hide a submenu in a Portal for users who doesn't meet some conditions.I wrote a condition in my Menu item, but it doesn't work: "gs.getUser().getRecord().u_retail_staff == true || gs.getUser().getRecord().u_target_si == 100" Does a...
In my instance plugins not working after installing & repairing the plugin. I also try to change instance & try again but no progress.Do advice as necessary.
Hi All, I have created a notification in dev on 1 table with some condition and in "What it will contain" tab provided the link of Prod Service Portal Form.Issue is, when I am opening that link from dev it does not load the full form. It loads only w...
Hi All, Is it possible to add default values for a multi row variable set on a catalog form On Load? Could you please suggest. Thank you.
