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Best Practices Group Management

Anyone out there managing ServiceNow groups whether within ServiceNow or from AD and you like your group structure?  We've managed groups over the years in a variety of ways, but want to see what others are doing. Some things that we've ran into are ...

Updating a submitted variable on RITM

Good afternoon,Is this possible please - we have a catalog item with a list collector variable to select a list of users. If the submitter forgets to add a user (as they inevitably will) we need to be able to allow the fulfilling team to update the s...

Cirrus by Kilo Sage
  • 489 Views
  • 8 replies
  • 4 helpfuls

ServiceNow Self Service Portal global search issue

Hi ServiceNow Community, I hope all is well. I was wondering whether someone can help me with an issue I noticed in our Self-Service Portal, currently search only finds catalog items if you type in the full catalog name. E.g Catalog Item: Whimsical I...

Masum172 by Tera Contributor
  • 579 Views
  • 4 replies
  • 0 helpfuls

Refresh workflow after value changes on form?

Hello,On our demand form, when the demand gets set to "Pending Approval" state, there is a task generated. This task asks the assignment group to go to the Demand and update a field on the form (in this case, it's a checkbox called CFO approval? - th...

SandyL83 by Tera Guru
  • 502 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to create a hyperlink to a zoom channel?

Hello!I've created a simple subflow that will create a zoom channel when a UI Action is pressed.What I'd like is to get a hyperlink to that newly created zoom channel so I can include it inside of an email.When looking at the zoom client and getting ...

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NFGDom by Mega Sage
  • 738 Views
  • 1 replies
  • 0 helpfuls

Resolved! Get Active User's Selected Theme?

Hello all,I was just wondering if there is a way to programmatically retrieve a user's current theme?Long story short, I have implemented a UI script which extends the current capabilities of the UI14 CSS functionality. I would like to make specific ...

Flow Designer: Trigger to Run Approval Reminder

I have created a Flow in Flow Designer to send out Approval Reminder emails (for Approval records that are still in a Requested state).  What is the best way to create a Trigger in Flow Designer that runs exactly two BUSINESS days after the initial A...

jmiskey by Kilo Sage
  • 1507 Views
  • 1 replies
  • 2 helpfuls

Resolved! Set workflow timer to a specific date

Hi,We are using an order guide where employees can submit some information against various items selected. The order guide would be available in the portal for say two weeks, and users can submit their order any time during this period. The first ste...

Cirrus by Kilo Sage
  • 488 Views
  • 4 replies
  • 1 helpfuls