I created a UI page and then called the GlideAjax which in turn calls a script include .The Script Include has a custom RESTMEssageV2 implemented and due to some reason the part where RESTMessageV2 is called is completely ignored ?Any ideas on why th...
I used a script to copy records on sc_item_option_mtom table so I can have the same variable(that submit by user) for another target RITM.I check records are created as expected on sc_item_option_mtom table with different Parent Item, but these newl...
Dear Team, I have a variable named 'customer_id' of type 'Single Line Text' on a catalog item. While filling out the form I want to make this field to take ONLY the below type format, the rest of any other format is not allowed and throws the error '...
A multiple choice variable request_type_action has two question choices. The question choices exist on the table question_choice. Starting from my request_type_action record, how do I access the 'text' field on the question_choice table? I need to ac...
Hi all, I need to sort queried record based on time part only not based on date in Opened filed . i have tried the below code it is sorting based on date. var prob = new GlideRecord('problem'); query = "sys_update_ondBETWEENjavascript:...
Hello all I am working on a story where I need to create security incidents from emails received. I configured my Inbound actions as expected with the target table pointing to the security incident table However, upon testing to make sure it works ...
Is it possible to disable search for a particular field (type - string) in the list view of a table. Basically the need here is to prevent user from searching anything for that column alone and not other columns in the table.Thanks in advance.
how we can use g_scratchpad in business rule and workflow ?
Hi,I am implementing ACL in Domain Separated instance but even after allowing the restriction of ACL table in 'sys_security_restricted_list' table and creating the Domain fields in ACL table, the ACL is not working as expected. I have searched in com...
I'm trying to get all of the names used in our CMDB and the count of how many times they're used. (Don't ask why; the back-story is too long). I expected the code below to do that, but it does not return all the names - Note: it does return 100,001 n...
Hi Team, Am facing an issue in my PROD instance.I have a workflow on release management table where in an activity, script execution will take place and looks like the script taken much time to execute and throws below error: Issue in Workflow: Get...
Hi ,I have created a custom field of type "URL", in native UI it is working fine, I am able to click on this link and it routes to different tab as per the URL in native UI.But this link is not clickable in service portal. can someone help? pls check...
I have a scenario where the timezone source field is selected as the caller's timezone, but the timezone field is empty in user's profile, then how the SLA will run?
Hi Team,Need your help, Emergency change is closing without change is approved. Once we click the "close" UI button it's asking close notes and close code once we given close note and close code if we click again on "Close" button change is moving t...
I have written a code of gs.getSession().putClientData() in a script include and updated the parameters with proper values which I actually need in Catalog Task activity Advanced script of a Standard Workflow to create a SC Task for a catalog item bu...
