Archival of reports and Dashboards
Hi everybody,We have a requirement on archival of reports and dashboards associated to a specific table, how would i achieve them?Thanks,Kartik
Forum Posts
ACL conflict on field level
HI All,If we have two ACL on the field level one is giving the access and other is revoking the access then which ACL result will effect at last as a result and why?Please find Below screen shot of two acl condition:In my testing it is giving the wri...
Resolved! Date format issue after importing from REST Integration (GET Method)
Hi all,I am facing a issue while importing the Date/Time field from Source instance.Source Instance (display_value) -Record 1 - 02-08-2023 10:46:14Record 2 - 13-12-2022 19:45:06Target Instance :Record 1 - 2023-02-08 10:46:14 Record 2 - 2022-12-13 1...
Send attachment through rest API - Binary request
Hello, I'm new to the service now platform so looking for suggestions to solve the issue that we're facing. The use case is to create a service now ticket with an attachment when a user fills out a form in salesforce. When the user attaches a pdf fi...
How to view tasks assigned to My Tasks in Employee Center
I want to display catalog tasks assigned to me in My Tasks in Employee Center.I have an SCTASK assigned to Andrew Och, but nothing appears in Andrew Och's My Tasks menu.How do I display the SCTASK assigned to me here?
Resolved! My variable is visible on RITM form but not visible on Sc_task form [plesae see description]
My category variable is missing on sc_task form whats the issue ?
Business Rule help for Request and Request Item short description and description
Hi everyone,I have a requirement to set the request and request item short description and description for the order guide I created. While doing this, I need to ensure the existing catalog item short description and description are not impacted. Be...
Resolved! Skipping record for table sys_user_has_role and id XXXXX - permission denied
Hello, smart people. We would like for our sys_id values to be the same on Dev, Test, and Prod. That way, when we make changes and deploy customer updates, everything works as expected, and there are no surprises. We believe this is a best practice...
Resolved! Service Catalog items with dependent lookup select variable that itself references a dependent dictionary item
I've been attempting to create Category and Subcategory fields within a Service Catalog item that references the sc_request table. For that matter, I've been attempting to do the same thing with the incident table. In both tables, the Subcategory fie...
How to enable Service Now encrypt certificate hash in SHA256
Hi All,We have a SOAP integration in place which requires source to use certificate and generate signature in sha 256 ,currently it generates in SHA1. Is there some configuration that needs to be done so SNOW automatically encrypt in sha256?.Thanks,R...
Universal Request - Create Request UI Action
I'm investigating Universal Request for my Product Owner. They still wish to use both normal Incidents and Requests and select the appropriate "create" button based upon the description in the UR record. The OoB 'Create Request' button uses the catal...
Records not getting updated in List View
Currently , I have worked on a development where if service owner or service owner group has been changed on mapped application service table, It needs to be automatically updated in all the related incidents.Issue is like only few records were seen ...
new GlideDateTime(current.sys_created_on not copying to variables and posting back to records
I wrote the following business rule script to read the created date from the record and then update two custom fields with the created date but it doesn't seem to be working. Where did I go wrong? (function executeRule(current, previous /*null when ...
Resolved! Dependant value is not working on workspace based on specific conditions
Hello Community, I have a requirement where we set the field value based on a script and depending on the value set for that field we show up the choices for the next field that is 'Standard' field the whole script works fine on Case form but on CSM ...
get first day of month ServiceNow
var currentdate = new GlideDate();//currentdate.getByFormat("MM-dd-yyyy");var gdt = new GlideDateTime(currentdate);var dt= gs. beginningOfThisMonth(gdt);gs.info(dt);
