How to attach a document in the catalog task through work flow script

[muktha1]

The requirement is to create a catalog item with a new workflow..Can anyone please guide me on attaching a document to the catalog task through workflow script?   It is  an urgent requirement.   Also please suggest if there is any other way.

Thanks

Muktha

[Ankur Bawiskar · Accepted solution]

Hi Muktha,

You want to attach attachment to catalog task from workflow script? This is fine but where is the attachment stored i.e. on what table. Do you want attachment from RITM to get copied to catalog task.

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Thanks
Ankur

[muktha1]

Hi Ankur,

WE have the document attached in the service catalog item. Can it be attached to catalog tasks created through workflow? I am not very familiar with this. Please help.

Thanks

[Ankur Bawiskar]

Hi Muktha,

Yes in workflow you can attach the document from RITM to Catalog task provided the task is already created or else system won't know to which catalog task to attach.

Better to have before insert business rule on catalog task and have following script:

GlideSysAttachment.copy('sc_req_item',current.request_item, 'sc_task', current.sys_id);

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ankur Bawiskar]

@muktha 

Hope you are doing good.

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Ankur