How Can I Update an Application By Installing a Zip File?

[Alan Robinson]

We received a notification that the client's certificate on their "Password Reset Windows" application was expiring.  They were advised to update to a newer version.  I have looked in ServiceNow Docs for instructions on how to install an update to an application.  The instructions I found:

https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/task/t_InstallUpdates.html

tell me to navigate to "System Applications >> All Available Applications >> All", find the desired application, then select from the list the version of that application I want to install.  I see the application I am looking for.  I see a button that says "Installed".  It does not do anything when I click on it.  There is no "Update" button.  I don't see any list of versions.  I don't even see which version of the application is already installed.

I went to the ServiceNow Store, located the newer version and downloaded a copy of it.

So what do I do now with this zip file?  There's an exe file in it.  Should I just click it and see what happens?  Has anyone gone through this process before?

[Narsing1]

Hi,

This might be helpful.

Remote Certificate

Thanks,

Narsing

[Alan Robinson]

Thank you for the reply.  The application functions perfectly.  There is no certificate error.  I don't need to repair the certificate.  I need to update the application.