How can I use an Icon link to redirect to a ServiceNow page outside of the service portal?

Maxwell3 · ‎08-02-2019

Hello,

I have the requirement to redirect the user to a specific KB category page when they click an icon link.

I have located the URL of the KB category that I need to redirect to and I have entered it in the URL field of the widget. Unfortunately, when I click the Icon link, I get redirected to the service portal index page and not the KB category. I have verified that the link is correct when enter it in the web browser.

FYI: I am entering the full URL in the URL field of the widget.

I know the Icon link has the ability to redirect the user to an existing Service Portal page, but I want to avoid creating a new page within the Service Portal.

Thank you,

Allen Andreas · ‎08-02-2019

Hello,

Yea, I'm not sure where my other posts went or if you made another thread or something, but yes, as I had stated, using the URL and directing per the link should have worked.

It's unfortunate that you weren't even testing on the actual page...as I suggested to do, but instead was doing it in designer preview? The preview is just meant to give an outline of how the page would look, not functionality.

Please test in the actual portal going forward.

Thanks

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Allen Andreas · ‎08-02-2019

Hi,

Can you please show what you have (screenshot perhaps of the widget settings)?

Also, you could potentially shorted it to just start as: /sp? blah blah, etc.

Try that and see if it works.

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Maxwell3 · ‎08-02-2019

Hello Allen,

I have the full URL, starting with "HTTPS". Where should I input the /sp/ ?

https://myCompanyInstance.service-now.com/nav_to.do?uri=%2F$knowledge.do%3Fbrowse_type%3Dcategories%...

Allen Andreas · ‎08-02-2019

Hello,

If you are wanting users to go to the Service Portal equivalent page of that link (since that link is for the back-end view)...you'd want to navigate to that on the portal, once you're on the page that you want to link to copy that url, go to your widget settings, paste that in, but you can remove the https://mycompanyinstance.service-now.com and just start it at /sp? blah blah.

That's just an example.

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Maxwell3 · ‎08-02-2019

Hello Allen,

Thank you for the reply.

I wanted to redirect the user to the back-end view of that page. When I click on the icon link it redirects me to the index page of the service portal.

If that is not is not possible, is there a widget that can display that back-end page in a portal page?