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How Can Updated KBAs Go Through the Approval Process

nik_l
Tera Contributor
 
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @nik_l 

 

For update, first you need to checkout the current version of KB , make the changes and then submit.

 

KBA approval decided or depends on which Knowledge Base it attached. Like OOTB:

 

AtulyaLNG_0-1700495969528.png

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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