How can we add fields in one of portal widget

[Anupriya_11]

Hi Team, There is requirement to add  fields in the highlighted section in the portal .Can someone help that how can i add the fields here.

thanks

[Ankur Bawiskar]

@Anupriya_11 

which portal page within employee center?

[Anupriya_11]

Hi @Ankur Bawiskar ,

From the link, it appears to be the ticket page (esc?id=ticket&is_new_order=true&table=incident). However, I don’t have complete clarity on this. Could you please help .

Thank you!

[Ankur Bawiskar]

@Anupriya_11 

your screenshot is not having incident then how the URL will have table as incident?

[Anupriya_11]

Hi @Ankur Bawiskar ,I have created the record using the “Raise an Incident” record producer.

Please let me know if you need any additional details .

Thanks!

[Ankur Bawiskar]

@Anupriya_11 

Seems you are confused, the screenshot you showed is for SP in your question but you are referring to ESC in your post/responses later

-> esc portal doesn't show the fields in right side, it's shown in sp portal

ESC -> the fields shown in header is controlled from Standard ticket configuration for that table

SP -> the fields which are shown on right side comes from OOTB widget "Ticket Fields"

You need to identify if somebody added a custom widget on right side in your portal

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