How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident

[Nunitas79]

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form?

[Abhishek_Thakur]

Hello @Nunitas79 ,

You can use this below code to achieve your requirement.

g_form.flash("incident.number", "#FFFACD", 0);

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[Dr Atul G- LNG]

Hi @Nunitas79 

The OOTB works on the caller field via field style. You can copy the same code and put it on the Assigned To field. 

[debendudas]

Hi @Nunitas79 ,

You can write a field style same as the field style present for the Caller field.

Please use the below steps:

• Open an incident form
• Right click on Caller field > Select "Configure Styles"
• Open the style record used for VIP user's style
  
• Copy the "Value" and "Style" field and create a new record for the "Assigned to" field with the same values.
  

If this solution helps you then, mark it as accepted solution ✔️ and give thumbs up! 👍

[Abhishek_Thakur]

Hello @Nunitas79 ,

You can follow the below steps to change the styling of your caller_id field in incident form.

Please mark my answer is accepted solution and give thumbs up! If it helps you.