Restrict Problem management module with out using ACL

[Mounika30]

restrict Problem management module with out using ACL

1. Only problem manager and incident manager can view/edit problem module.

2.ITI fulfiller can only view/edit problem tasks that are specifically assigned to them.

How to achieve this?

[Dr Atul G- LNG]

Hi @Mounika30 

Either create a Business Rule (BR) or provide a module-specific rule, such as...

[Viraj Hudlikar]

Hello @Mounika30 

Have you given a try for it? What kind of blocker you are facing on this?
For 1 you can add roles in module settings who should be able to view & edit.

For 2 you can write a Display BR which will check if login user is assigned to user over prb record then only showcase record and allow to edit.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar]

@Mounika30 

My thoughts

-> even if you hide the problem module the users can navigate to problem.LIST and view or edit

a) ensure you update the correct ACLs

-> for 2nd point you can use query business rule, what did you start and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mounika30]

for second point I have implemented this but it is not wroking