How can we close RITM when all the catalog task is closed for that item?

Surbhi16 · ‎09-01-2022

Hi All,

How can I close the RITM when all the catalog task are changes to closed using business rule

Thanks
Surbhi

Ankur Bawiskar · ‎09-03-2022

@Surbhi

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Harini Dhanapal · ‎02-05-2024

Thanks Rohit! This is working fine.

Ajith Sasidhara · ‎09-02-2022

Hi surbhi,

Request closure is dependent on RITM in oob process. Please refer the business rule on RITM "Close Parent if Required" and 'Moot Approvals Upon Cancellation'.

Please mark my answer as helpful if this helps.

-O- · ‎09-03-2022

You should not be closing a requested item when all Catalog Tasks are close. The very least you should also check that the Requested Item has not running Flows or Workflows.