How can we have different branding on Chat

[Sonakshi Priya1]

We have a Domain separated instance and different service portal for each domain with different chat functionality. I want to configure branding for each chat individually. How can I achieve this on domain separated instance. Currently one chat branding is getting displayed by default on each domain.

[Mark Roethof]

Hi there,

Your question is on this Docs page 🙂

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/concept/domai...

Kind regards,
Mark

[Mehta · Accepted solution]

Hi @Sonakshi Priya1 , 

Go to navigator > Conversational Interfaces > Settings. 

Once your are in setting click general then go to branding  : 

Then create new branding for each portal, and have select bot profile. This bot profile should be created in different domain and should have image that will get replicated on chat as bot Profile : 

Once done, go to service portal > agent chat and select the record for portal.  then in the server script copy the branding key as  : 

(function($sp) {
	return {
		branding_key: 'your branding key'

		};
})($sp);

Please Mark it as correct, if it Resolves your Query.