How can we hide "Order confirmation pop up" for a particular catalog item in Service Portal?

Shantharao · ‎03-27-2018

Hello All,

Please find the screen shot below

Shantharao · ‎08-01-2018

Correct solution is below go to sys_properties table and make "glide.sc.sp.twostep" = false if not existing create a new property with the same name

View solution in original post

Sakshi14 · ‎05-16-2018

Hi,

Any update on this? Was anyone able to hide the order confirmation popup? Also, looks like this is a new functionality introduced with Kingston!

ericjackson · ‎05-17-2018

Unfortunately unless you're willing to modify the new Catalog Item Widget there's not a way to disable the confirmation for only certain items. You can disable the Order Confirmation for ALL items by adding a system property:

glide.sc.sp.twostep = false

Hope this helps!

**Edited to show property should be set to false**

dancook · ‎05-22-2018

I had to create glide.sc.sp.twostep as false in order to disable the order confirmation pop up

apjohn2 · ‎05-23-2018

Why do they auto-hide comments here?

dancook this did it for me. Thank you very much. I'm very frustrated w/ this whole thing right now--that they even added this Order Confirmation thing to me is completely senseless and not inline with other functionality; that whoever redesigned Community threads decided to auto-hide replies meaning I missed the solution until I noticed that 'Show Replies' link and found yours; that there's nothing about this order confirmation thing in docs at all; that they killed the wiki...

ServiceNow this is not looking too good from a trend perspective.

Anyway dancook you rock thank you!

ericjackson · ‎05-25-2018

Yeah..... I totally put the wrong value in my answer! glide.sc.sp.twostep needs to be FALSE!