Developer

Can't find a script or function referenced in a Flow Action? GitHubActionsApiUtils()

I'm looking for GitHubActionsApiUtils() and its function, getWorkflowContent(), to troubleshoot an issue with a malformed URL that it's generating in an integration with GitHub. The script and function are referenced in a Flow Action called 'GitHub ...

Question

Sharing: 3 free Next Experience dark themes (update set attached)

Hey all, I made a few themes for Next Experience and figured I'd just share them. No catch, free to use and change however you like. Update set XML is attached to this post.It includes three full themes: Dusk, Forest and Ember. Each one comes with a ...

Question

CIS-RC Done: Here’s What Helped Me

Hi all,I recently cleared CIS-RC .This is my second mainline certification in ServiceNow.Honestly, I didn’t follow any complicated strategy - just focused on a few key things. What worked for me:Went through the ServiceNow University prerequisites pr...

Question

Workspace related lists count

When I open a record, the related tab “Diagnosis and Recovery Tasks” initially shows a count of 5. However, when I click and open the related list tab, it loads and displays the actual count, which is 149 records. Any suggestions on where to debug...

Question

PDI Has Been Hibernating For 6 Days.

I log into my PDI everyday as I use it everyday. For the last 6 days I have been unable to awake my instance. I have cleared cache, tried ingognito mode, and refreshed and refreshed. I absolutely do not want to lose my work. There is a banner at the ...

Question

gsftSubmit wait for dialog to close

All, I have a dialog window that renders successfully. I need to, wait till the user enters some data and submits the dialog window, then update the form. When I try the gsftSubmit(), the dialog render, the script keeps running, and the record is no...

Question
Scripting and Coding
User Interface (UI)

Unable to assign a Personal Developer Instance (PDI)

Hello,I am trying to request my first Personal Developer Instance (PDI), but I continuously receive the error:"We were unable to assign an instance to you. Please retry now."I have already:- Tried different releases.- Used Incognito mode.- Tried mult...

Question

Discovery Pattern Extension vs Reclassification for Storage Switch Records

Hi All,I'm looking for guidance on the recommended approach for handling a Discovery classification scenario.Discovery populating records into cmdb_ci_storage_switch. A subset of these discovered records can be identified by a naming convention (for ...

Question

AI Search source for HR Cases do not display results in ESC portal, it redirects to legacy view

AI Search source for HR Cases do not display results in ESC portal.If end user search HR Case number in search, it redirects to legacy view of HR Case with details for end user.I have to restrict redirecting to legacy view and populate HR Case detail...

Question

Requested By field ask in RITM form

Hi everyone, I have a query from my client regarding the availability of a "Requested By" field on the RITM form.As per my understanding, there is no dedicated field called "Requested By" on the RITM. Instead, we have the "Opened By" field, which ser...

Question

Resolved! Zurich to Australia Release - System Properties UI16 Logo and Name Not Updating

Hi everyone,I am using a ServiceNow instance upgraded from the Zurich release to the Australia release.I updated the following under System Properties > Basic Configuration UI16:Page header captionBrowser tab titleBanner image (logo)After clicking Sa...

Question

Think Like AI: A Systematic Framework for Debugging ServiceNow!!

Are you scared of debugging ServiceNow bugs? Do you feel overwhelmed, not knowing where to even start looking? I used to feel exactly the same way. I built this framework for myself. Whenever I asked AI to help me debug something, it solved the iss...

Article
Script Debugger
Scripting and Coding

Client scripts & Ui policies

I was testing behaviour of client script and ui policies, where field A was there on which i configured a client script which does make that field readOnly and a UI policy which makes that field mandatory,Form behaviour was such that, the field becam...

Question

Order Guide Question

Hello, I am updating a catalog that is in an order guide. I am adding additional locations under "Access Needed", please see the screen shot below. First, I went to "Variable Sets" then I selected the "Question" tab, added "Access Needed", under...

Question

from widgect code need to set record producer variable values

Hi team , i using the widget on record producer in from that code i'm calling event and in onload script i'm setting the values but not setting thevalues getting java script error at the time of loading the record producer. How can i resolve the iss...

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