How can we restrict incidents based on assignment group?

Raj90
Tera Guru

‎06-12-2019 05:12 AM

Hi All,

I have one requirement 

Group 1 having users(User 1 & User 2) and Group 2 having users(User 3 & User 4)

Group 1 users will see their incidents only and not see other incidents(Group 2)

How can we restrict incidents access or view by using Support role and Group 1 group.

 Group 1Group 2
UsersUser 1, User 2User 3, User 4
RolesITIL, Support ITIL, Support
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7 REPLIES 7

ggg
Giga Guru

‎06-12-2019 05:13 AM

You can create a module in your Application Menu that restricts records by role or group.

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harish reddyshe
Kilo Contributor
In response to ggg

‎09-08-2021 12:08 PM

can you briefly explain about that how we can achieve that ??

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Dubz
Mega Sage

‎06-12-2019 05:14 AM

You could use a before query business rule to restrict access only to incidents where the assignment group is one of the logged in users groups. it depends how restrictive you want to be, this will prevent them from being able to see any other incidents.

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎06-12-2019 05:14 AM

Hi,

check the thread below, it will fit your need:

https://community.servicenow.com/community?id=community_question&sys_id=493276c8db5b9b0054250b55ca96...

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

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