How can we set incident number in to orange color when SLA breached to 90%

[anitha0887]

Hi @Karan Chhabra6 ,

Hi @Abhijit4 ,

Hi @Ankur Bawiskar 

Step 1: Navigate to sys_ui_style.list and create a new record

value: 

javascript: new ElapsedSLA().getSLAPercent(current) >= 90;

Step 2: Create a script include named 'ElapsedSLA', please use this script

var ElapsedSLA = Class.create();
ElapsedSLA.prototype = {
    initialize: function() {},

    getSLAPercent: function(incRef) {
        var slaPercent = '';
		var sysID = incRef.sys_id;
        var slaGR = new GlideRecord('task_sla');
        slaGR.addQuery('task', sysID);
        slaGR.query();
        if (slaGR.next()) {
            slaPercent = slaGR.business_percentage;
        }

        return slaPercent;
    },

    type: 'ElapsedSLA'
};

I have tried as you mention be,but incident number background color is  not displaying, its just displaying dot color as shown below screenshot, i want to display incident number exactly same like you display.

[Jaspal Singh · Accepted solution]

Hi,

Can you click on the setting icon of the list ane ensure to set 'Modern cell coloring' to True

[anitha0887]

Thank you so much for HELP