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05-23-2025 07:17 AM
Hi @Karan Chhabra6 ,
Hi @Abhijit4 ,
Step 1: Navigate to sys_ui_style.list and create a new record
value:
javascript: new ElapsedSLA().getSLAPercent(current) >= 90;
Step 2: Create a script include named 'ElapsedSLA', please use this script
var ElapsedSLA = Class.create(); ElapsedSLA.prototype = { initialize: function() {}, getSLAPercent: function(incRef) { var slaPercent = ''; var sysID = incRef.sys_id; var slaGR = new GlideRecord('task_sla'); slaGR.addQuery('task', sysID); slaGR.query(); if (slaGR.next()) { slaPercent = slaGR.business_percentage; } return slaPercent; }, type: 'ElapsedSLA' };
I have tried as you mention be,but incident number background color is not displaying, its just displaying dot color as shown below screenshot, i want to display incident number exactly same like you display.
Solved! Go to Solution.

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05-23-2025 07:31 AM
Hi,
Can you click on the setting icon of the list ane ensure to set 'Modern cell coloring' to True

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05-23-2025 07:31 AM
Hi,
Can you click on the setting icon of the list ane ensure to set 'Modern cell coloring' to True
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05-27-2025 05:56 AM
Thank you so much for HELP