How can we show the VIP flag for the "Requested for" field on the form?

Bill_Ymr_61 · ‎01-10-2019

We have been asked to show the VIP flag for requests, similar to what shows for incidents. We have been able to create a style that shows the VIP gif in the list, but we are having trouble getting the gif to show on the forms. Below is the client script that we tried to use, but still not getting the gif to show.

We are currently using London Patch 4

This is the form of the script:

This is the script:

dvp · ‎01-10-2019

Here are the scripts for REQ and sc_task

Request client script

function onLoad() {
	
	var callerLabel = $('label.sc_request.requested_for');
	var callerField = $('sys_display.sc_request.requested_for');
	if (!callerLabel || !callerField)
		return;
	
	/*if (!newValue) {
		callerLabel.setStyle({backgroundImage: ""});
			callerField.setStyle({color: ""});
				return;
			}*/
			
			g_form.getReference('requested_for', vipCallerCallbackREQ);
		}
		
		function vipCallerCallbackREQ(caller) {
			
			var callerLabel = $('label.sc_request.requested_for').down('label');
			var callerField = $('sys_display.sc_request.requested_for');
			if (!callerLabel || !callerField)
				return;
			
			//check for VIP status
			if (caller.vip == 'true') {
				var bgPosition = "95% 55%";
				if (document.documentElement.getAttribute('data-doctype') == 'true')
					bgPosition = "5% 45%";
				
				callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
					//set callerField color
					callerField.setStyle({color: "red"});
					} else {
						callerLabel.setStyle({backgroundImage: ""});
							callerField.setStyle({color: ""});
							}
						}

Catalog task client script

function onLoad() {
	//Type appropriate comment here, and begin script below

	var callerLabel = $('label.sc_task.request_item.request.requested_for');
	var callerField = $('sys_display.sc_task.request_item.request.requested_for');
	if (!callerLabel || !callerField)
		return;


	var number = g_form.getValue('request_item');

	var ga = new GlideAjax("isVIP");
	ga.addParam("sysparm_name", "vip");
	ga.addParam("sysparm_numnber", number);
	ga.getXML(vipCallBack);

}


function vipCallBack(response) {

	var answer = response.responseXML.documentElement.getAttribute("answer");
	var callerLabel = $('label.sc_task.request_item.request.requested_for').down('label');
	var callerField = $('sys_display.sc_task.request_item.request.requested_for');
	if (!callerLabel || !callerField)
		return;


	//check for VIP status
	if (answer == 'true') {
		var bgPosition = "95% 55%";
		if (document.documentElement.getAttribute('data-doctype') == 'true')
			bgPosition = "5% 45%";

		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
		//set callerField color
		callerField.setStyle({color: "red"});
	} else {
		callerLabel.setStyle({backgroundImage: ""});
		callerField.setStyle({color: ""});
	}

}

We also need to make some changes to script include and sc_req_item client so that single script include fits for sc_task as well. Please update the below lines in earlier scripts

Script include update

gr.addQuery("sys_id", number);

Client script update

var number = g_form.getUniqueValue();

View solution in original post

Allen Andreas · ‎01-10-2019

Hi,

Couldn't you just copy (insert) the current VIP style and client script for Incident? But just choose the RITM table and Requested for field respectively?

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Bill_Ymr_61 · ‎01-10-2019

Tried that first, but it does not work either.

dvp · ‎01-10-2019

If the instance in upgraded to London, Disable Isolate script field on client script

https://community.servicenow.com/community?id=community_blog&sys_id=c5c46364dbba6b007d3e02d5ca9619cb

Bill_Ymr_61 · ‎01-10-2019

We are in London, patch 4.

I added the field, tried it checked and unchecked, still getting the same result.