How can we show the VIP flag for the "Requested for" field on the form?

[Bill_Ymr_61]

We have been asked to show the VIP flag for requests, similar to what shows for incidents.  We have been able to create a style that shows the VIP gif in the list, but we are having trouble getting the gif to show on the forms.  Below is the client script that we tried to use, but still not getting the gif to show.

We are currently using London Patch 4

This is the form of the script:

This is the script:

function onLoad() {

   var callerLabel = $('label.sc_req_item.request.requested_for');
   var callerField = $('sys_display.sc_req_item.request.requested_for');
   if (!callerLabel || !callerField)
   return;

   /*if (!newValue) {
   callerLabel.setStyle({backgroundImage: ""});
   callerField.setStyle({color: ""});
   return;
   }*/

   g_form.getReference('request.requested_for', vipCallerCallback);
}

function vipCallerCallback(caller) {

   var callerLabel = $('label.sc_req_item.request.requested_for').down('label');
   var callerField = $('sys_display.sc_req_item.request.requested_for');
   if (!callerLabel || !callerField)
   return;

   //check for VIP status
   if (caller.vip == 'true') {
   var bgPosition = "95% 55%";
   if (document.documentElement.getAttribute('data-doctype') == 'true')
   bgPosition = "5% 45%";

   callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
   //set callerField color
   callerField.setStyle({color: "red"});
   } else {
   callerLabel.setStyle({backgroundImage: ""});
   callerField.setStyle({color: ""});
   }
}

[dvp]

issue is you cannot do dotwalk in getReference parameter

'request.requested_for'

You need to use GlideAjax to verify whether requester for is true or not 

[dvp]

Please try the below code and see if it works. Also make sure Isolate script is set to false. I was wrong earlier. It should be disabled

Client script

function onLoad() {
	//Type appropriate comment here, and begin script below

	var callerLabel = $('label.sc_req_item.request.requested_for');
	var callerField = $('sys_display.sc_req_item.request.requested_for');
	if (!callerLabel || !callerField)
		return;


	var number = g_form.getValue('number');

	var ga = new GlideAjax("isVIP");
	ga.addParam("sysparm_name", "vip");
	ga.addParam("sysparm_numnber", number);
	ga.getXML(vipCallBack);

}


function vipCallBack(response) {

	var answer = response.responseXML.documentElement.getAttribute("answer");
	var callerLabel = $('label.sc_req_item.request.requested_for').down('label');
	var callerField = $('sys_display.sc_req_item.request.requested_for');
	if (!callerLabel || !callerField)
		return;


	//check for VIP status
	if (answer == 'true') {
		var bgPosition = "95% 55%";
		if (document.documentElement.getAttribute('data-doctype') == 'true')
			bgPosition = "5% 45%";

		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
		//set callerField color
		callerField.setStyle({color: "red"});
	} else {
		callerLabel.setStyle({backgroundImage: ""});
		callerField.setStyle({color: ""});
	}

}

Script Include

var isVIP = Class.create();
isVIP.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	
	vip: function(){
			var number = this.getParameter('sysparm_numnber');
		var gr = new GlideRecord("sc_req_item");
		gr.addQuery("number", number);
		gr.query();
		if (gr.next()) {
			return gr.request.requested_for.vip;
		}
	},
	
    type: 'isVIP'
});

[Bill_Ymr_61]

I appreciate the effort, but still getting the same results.  I do have the Isolate disabled.

I was able to change my original script and changed the table to "sc_request", and now have the flag on the REQ and RITM forms, but still not on the SCTASK form.  Below is my new code that works on 2 of the forms:

function onLoad() {

   var callerLabel = $('label.sc_request.requested_for');
   var callerField = $('sys_display.sc_request.requested_for');
   if (!callerLabel || !callerField)
   return;

   /*if (!newValue) {
   callerLabel.setStyle({backgroundImage: ""});
   callerField.setStyle({color: ""});
   return;
   }*/

   g_form.getReference('requested_for', vipCallerCallback);
}

function vipCallerCallback(caller) {

   var callerLabel = $('label.sc_request.requested_for').down('label');
   var callerField = $('sys_display.sc_request.requested_for');
   if (!callerLabel || !callerField)
   return;

   //check for VIP status
   if (caller.vip == 'true') {
   var bgPosition = "95% 55%";
   if (document.documentElement.getAttribute('data-doctype') == 'true')
   bgPosition = "5% 45%";

   callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
   //set callerField color
   callerField.setStyle({color: "red"});
   } else {
   callerLabel.setStyle({backgroundImage: ""});
   callerField.setStyle({color: ""});
   }
}

[dvp]

Please use the scripts provided above. getReference script will not work

[Bill_Ymr_61]

I've backed out all of my changes on this so that I was starting with a clean slate.  I then created a client script using the script you provided, and created a script include using the script provided.  I now have nothing flagging in REQ, RITM, or SCTASK forms when the "Requested for" is a VIP.