How can we show the VIP flag for the "Requested for" field on the form?

[Bill_Ymr_61]

We have been asked to show the VIP flag for requests, similar to what shows for incidents.  We have been able to create a style that shows the VIP gif in the list, but we are having trouble getting the gif to show on the forms.  Below is the client script that we tried to use, but still not getting the gif to show.

We are currently using London Patch 4

This is the form of the script:

This is the script:

function onLoad() {

   var callerLabel = $('label.sc_req_item.request.requested_for');
   var callerField = $('sys_display.sc_req_item.request.requested_for');
   if (!callerLabel || !callerField)
   return;

   /*if (!newValue) {
   callerLabel.setStyle({backgroundImage: ""});
   callerField.setStyle({color: ""});
   return;
   }*/

   g_form.getReference('request.requested_for', vipCallerCallback);
}

function vipCallerCallback(caller) {

   var callerLabel = $('label.sc_req_item.request.requested_for').down('label');
   var callerField = $('sys_display.sc_req_item.request.requested_for');
   if (!callerLabel || !callerField)
   return;

   //check for VIP status
   if (caller.vip == 'true') {
   var bgPosition = "95% 55%";
   if (document.documentElement.getAttribute('data-doctype') == 'true')
   bgPosition = "5% 45%";

   callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
   //set callerField color
   callerField.setStyle({color: "red"});
   } else {
   callerLabel.setStyle({backgroundImage: ""});
   callerField.setStyle({color: ""});
   }
}

[Doug Penta1]

For those who want this for the Requested Item table the script would be this:

function onLoad() {
   var callerLabel = $('label.sc_req_item.request.requested_for');
	var callerField = $('sys_display.sc_req_item.request.requested_for');
	if (!callerLabel || !callerField)
		return;
	
	/*if (!newValue) {
		callerLabel.setStyle({backgroundImage: ""});
			callerField.setStyle({color: ""});
				return;
			}*/
			
			g_form.getReference('request.requested_for', vipCallerCallbackREQ);
		}
		
		function vipCallerCallbackREQ(caller) {
			
			var callerLabel = $('label.sc_req_item.request.requested_for').down('label');
			var callerField = $('sys_display.sc_req_item.request.requested_for');
			if (!callerLabel || !callerField)
				return;
			
			//check for VIP status
			if (caller.vip == 'true') {
				var bgPosition = "95% 55%";
				if (document.documentElement.getAttribute('data-doctype') == 'true')
					bgPosition = "5% 45%";
				
				callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
					//set callerField color
					callerField.setStyle({color: "red"});
					} else {
						callerLabel.setStyle({backgroundImage: ""});
							callerField.setStyle({color: ""});
							}
   
}

[Mi Mi]

Hi @Doug Penta1 

Thank you so much. I should have tried this earlier. It is simple and works perfectly for me. 

Regards

mmk

[Bruno Teixeira]

Guys,

Please, sorry, i'm new here, how can i know which script include and client script i need to make these updates?

Thanks in advance.

var number = g_form.getUniqueValue();

gr.addQuery("sys_id", number);

[Tehilla Garfink]

Hi Bruno,

In the catalog task client script,

var number = g_form.getUniqueValue();

should replace 

var number = g_form.getValue('number');

Here is how my edited isVIP script include to add functionality for catalog tasks:

var isVIP = Class.create();
isVIP.prototype = Object.extendsObject(AbstractAjaxProcessor, {


    vip: function() {
        var number = this.getParameter('sysparm_numnber');

        var ritmGr = new GlideRecord("sc_req_item");
        ritmGr.addQuery("number", number);
        ritmGr.query();
        if (ritmGr.next()) {
            return ritmGr.request.requested_for.vip;
        }

        var sctaskGr = new GlideRecord("sc_task");
        sctaskGr.addQuery("sys_id", number);
        sctaskGr.query();
        if (sctaskGr.next()) {
            return sctaskGr.request_item.request.requested_for.vip;
        }
    },



    type: 'isVIP'
});

[Alexander Versh]

I've applied the script but the icon is still not there unless the field is read-only. Am I doing something wrong? I have Kingston version with patch 14.