How can we update an incident record using REST API from SNOW - SNOW instance.

[maneesh3]

Hi,

Can anyone suggest on below:

How can we update an incident record using REST API from SNOW - SNOW instance.

Thanks in Advance

[Community Alums]

Hello Maneesh,

Refer the below links may helpful to you.

Getting started with REST - update the incident

Rest API Update Incident Status

[snehabinani26]

HI Maneesh,

Hope this link helps you.

How to create and update ticket using REST API?

[Ankur Bawiskar]

Hi Maneesh,

I think you can use REST API for this. Below links should be helpful

http://wiki.servicenow.com/index.php?title=REST_API#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Table_API

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[darius_koohmare]

Here is a video example: ServiceNow Express: REST API - YouTube

You can do a REST PUT to the given endpoint in the instance /sys_ID of record you are updating, and pass the payload of field name/ value pairs you like to update.