How can you prevent users without roles from entering the "backend".

Meloper
Kilo Sage

‎03-04-2022 03:02 AM

How can you prevent users without roles from entering the "backend".

Important: we still use the old content management and not the service portal.

Currently we are using a LoginRule.
In this we have set that users without roles are forwarded to the SMartdesk in their ServiceNow profile.

However, these users can adapt your URL (remove everything after https://instancename.service-now.com/) or click on forwarded URLs and still get to the "backend".

By backend I mean the classic ServiceNow view:

find_real_file.png
It must therefore be prevented that a user without roles comes into the backend OR if there is no other way, that a user without roles cannot use ServiceNow, i.e. no matter how, cannot log in.

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Rogers Cadenhe1
Giga Guru

‎03-05-2022 10:33 AM

Here's a discussion of using the system property glide.entry.loggedin.page_ess to redirect users with no roles away from the Self-Service Portal (back end):

https://community.servicenow.com/community?id=community_blog&sys_id=53bc6e25dbd0dbc01dcaf3231f9619b2

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