How do I Add Additional Fields to the "Data Table from URL Definition" widget when displaying a simple list of all incidents?

[Jordan Humphre1]

I am trying to figure out how to add the "caller_id" field to the expanded "list" view page of the simple list widget. The widget I am referring to is the "Data Table from URL Definition."

I tried associating a view with Simple List but it's not displaying the columns I am looking for...

[joel_ruiz1 · Accepted solution]

Jordan,

You can change the list layout view for Service Portal would be to change the Mobile view though 'System UI -> Views'

Search the name as 'Mobile' and open that record, then select the "Lists" tab and select the Table you want to modify, I'm assuming its the Incident.

Here you can simply add or remove the Elements and modify their position and it will update the list view on the portal. See Screenshot

No idea why they decided to put it here but hope this helps!

-Joel R.

[Jordan Humphre1]

Hi Joel,

That did not work. I am using Madrid and even though I changed the "mobile" list view, I am still only seeing Number, Task Type, Short Description, and Priority in the expanded view of a simple list.

[Jordan Humphre1]

Nevermind, I found it... The lists that I am pulling from are using the views from "Task" so I had to go back to the views for the "Task" table and modify the "Mobile" view to correct it. Thanks!!!