How do I add 'assigned_to' field on all server tables in SOW

[Dk nov]

Hello All,

How do I add or make visible already available 'Assiged_to' field on all extended server table in Service Operation workspace.

Note - Assigned_to field is already available on default view of all server table but not in SOW view.

How do I make it visible on all extended table of sever which is more than 100 tables in SOW view/CMDB Workspace?

Thanks in advance.

[Its_Azar]

Hi there @Dk nov 

Go to Workspace Experience > Form Templates (or CMDB Workspace configurations in your version).

Add the assigned_to field in the base form template for cmdb_ci.

Once added at the parent template, it will reflect in all extended CI classes in the workspace without manually updating 100+ tables.

If you don’t want it everywhere, you can create separate form templates for specific CI classes and add the field only there.

[Dk nov]

@Its_Azar   - I can't see form template

[Bhuvan]

@Dk nov 

Open cmdb_ci_server.LIST and open a sample record, change the view to 'CMDB - Workspace'. On Form header, Right click -> Configure -> Form Layout and add field 'Assigned to' where you want to see in Workspace

Go to sys_ui_view and open 'CMDB - Workspace' record, from Forms open 'cmdb_ci_server' and open form section '0 - Key Attributes', you can see field is added to sys_ui_section

If you have views defined for child classes, you cannot enforce parent class view to be displayed for child class. Please see below for more details,

https://www.servicenow.com/community/developer-forum/can-we-add-a-common-view-to-parent-and-child-ta...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Dk nov]

HI Bhuvan,

I followed your instructions, added assiged_to field on cmdb_ci_server table in cmdb workspace view( screen shot attached) but couldn't find assigned_to field sys_ui_view >cmdb workspace (screenshot attached)