Hello Indra,
To add a new topic/category in the **Employee Service Center (ESC) portal**, follow these steps:
Steps to Add a New Topic/Category in ESC:
1. **Navigate to the Topic Categories:**
- Go to **Employee Service Center > Topic Categories** in the application navigator.
2. **Create a New Category:**
- Click **New** to create a new topic category.
- Provide a **name** for your new category (e.g., "Network" if you're adding between "Hardware" and "Software").
- Set the **Order** value to control where this new topic appears in relation to others. For example, if you want it between "Hardware" and "Software", adjust the **Order** number accordingly (e.g., give it an order between the order numbers of those two categories).
3. **Associate Catalog Items/Records:**
- Once the new topic is created, you can link **catalog items**, **knowledge articles**, or any other **content** to it by modifying the respective records and selecting your new topic in the **"Topic"** or **"Category"** field.
4. **Publish and Verify:**
- Make sure to **publish** or **activate** the new topic so that it appears in the Employee Service Center portal.
- Test the portal to ensure the new topic is listed between "Hardware" and "Software" as desired.
If this process helps, please mark it as helpful!
Best regards,
Raja
