How do I add work notes to wait for condition in ServiceNow flow

Bobby8
Tera Contributor

‎06-29-2023 09:49 AM

I am only able to choose close notes but not work notes or additional comments for the wait condition 

 

I need my flow to check the sc_task additional comments or work notes since work notes are not include the sc_task and I am not allowed to make changes to include close notes to catalog task.

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mattystern
Kilo Sage

‎06-29-2023 10:27 AM

Hi @Bobby8 

 

Work notes and additional comments live on the sys_journal_field table. Thus, they are not available directly from the sc_task. You'll have to look up the journal entry base on the sys_id of the sc_task (match to "element ID" on the sys_journal_field table). There's a post here on the community  which does something similar that you made be able to modify to meet your needs. Good luck!

 

-Matt