Warn a user before a session timeout

[Brian Bush]

We have set glide.ui.session_timeout to 15 minutes as per our own corporate policy.

We have also set glide.ui.forgetme as per ServiceNow hardened instance recommendations.

Has anyone come up with a good way to warn users before their session times out?

It seems like some combination of v_user_session and gs.getSession might be useful.

[Harsh Vardhan]

Hi Brian,

Please check the thread below. Hope it will help you.

Client script to return user session time left

Thanks,

Harshvardhan

[Deepa Srivastav]

Check below:

Session Timeout timer

Please mark Helpful, Like, or Correct Answer if applicable.

[Brian Bush]

I've been looking into this for a little while now and don't think it's quite what I want.

It seems like I should be able to put a business rule on v_user_session that starts a client timer for the user and resets it on update. Then I could use a UI Notification to warn the user.

Has anyone attempted this approach?

[Brian Bush]

Kalaiarasan P posted some client side code to countdown and alert:

function idleLogout() {
       alert('Starting to kick you out');
       var timer;
       window.onload = resetTimer;
       window.onmousemove = resetTimer;
       window.onmousedown = resetTimer;
       window.onclick = resetTimer;
       window.onscroll = resetTimer;
       window.onkeypress = resetTimer;

       function logout() {
               alert('You are being kicked out');
       }

       function resetTimer() {
               clearTimeout(timer);
               timer = setTimeout(logout, 3000);   // time is in milliseconds
       }
}
idleLogout();

I actually really like this in theory, but the problem is that it does not call resetTimer at the right times. For a Session timeout, the timer should only be reset when there is a call back to the Server, because the Server is what actually manages the session.

This is the difficultly. I need to figure out a way to run a timer on the server side that is reset on a server side call and then popup a client side alert on timeout.

I don't feel like I've seen a complete solution, yet.