How do I automatically find the time spend by an Assignee on an Incident Ticket

[thomaslovi]

I have a requirement where I need a clock which shows the time an Assignee has spend on the incient (kept the incident window open). The details are

1. It should sum up the time value each time he opens the incident window

2. It should show the consolidated time spend on the incident window in a seperate field.

Please suggest a solution.

LT

[jcmings]

I don't know if that type of spyware exists but you can track how long a user/assignment group has been assigned to the ticket in metrics. You can view the metrics that have been setup for your instance (there are a few OOTB, including assignment group duration) at metric_definition.list and can view the actual data at metric_instance.list.

[Uncle Rob]

Nothing OOB does this.
There is a time_worked field, but it must be started and stopped manually.
Even if you could start it automatically on form load, getting it to STOP would necessitate an update on form closure.
Messy messy.