How do I change the "User name or password invalid" message?

[Jonathan Monks]

How do I change this error message? I'm finding it difficult to find.

I have tried changing the "login_invalid" message in the sys messages table and also the login installation exit, but to no avail. I need to make a subtle tweak to the message.

Any help would be appreciated.

[Mark Roethof]

Hi there,

See this article I wrote on changing out-of-the-box messages:

Changing out-of-the-box Messages

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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LinkedIn

[Jonathan Monks]

Thanks Mark - I did change the "System UI > Messages" entry but it didn't seem to work in this instance. Did it work for you for messages in the Service Portal?

[Mark Roethof]

Yes it did 🙂

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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LinkedIn

[Yash40]

Hi Mark,

Its not working for me, I have changed the "System UI > Messages>login_invalid"

When I'm checking on instance, its showing me modified message but when checking on portal, its not showing me updated message.

I'm not using any custom widget, using OOTB only.

What could be the issue? can you please help?

Thanks,

Yash