I've embedded engagement messenger in my website and also have enabled virtual agent chat. The virtual agent works fine when clicking on the 'start chat' and when there are no notifications, however i notice that whenever there are notifications/new ...

i've embedded engagement messenger in my website and also have enabled virtual agent chat. The virtual agent works fine when clicking on the 'start chat' and when there are no notifications, however i notice that whenever there are notifications/new ...

How do i clone virtual agent (service portal) so i can customize it, i.e. add different topics, customize the widget? any help would be appreciated.