How do I create a Direct link to the Incident Creation Form

[Irvin]

I have the need to create a URL that have an incident form. The issue is that looks what I develop shows the error message `You are either not authorized or record is not valid.` I added to the URL manually the sys_Id and works, But is there any chance to "By pass" that requirement or set it as default somewhere?

Some background is that we don't want employees to have users to Service Now for several reasons(and the requirement were set that way, don't blame me for that) so instead of having a Portal with widgets and related links we need to make a page that goes straight to that form

[Jeff Currier]

I believe you are going to ultimately regret not having user logins for your employees.  You should seriously reconsider that approach.  You lose visibility for them and for yourselves.  You are deliberately taking value away from yourself.

That said, you need anonymous incident creation.  You can look at this solution

https://www.servicenowelite.com/blog/2019/1/17/anonymous-incident-creation

The key is having public access.  You do want to do this via the portal not via the platform.  Not have employees log in and forcing end users to log incidents in the platform UI is two wrongs.  And here two wrongs don't make it right.  At most you can only do this wrong one way not both.  Either have them log in, or use a public page on the portal.  Ideally, they log into the portal and create the incident.

[DirkRedeker]

Hi I do not get the question.. Do you ask for the URL, you need to use, to open a Form to capture new incidents? Or do you search for a dorm, where anonymous users can capture incidents? What is your main requirement? To save licenses, or not to use the classic UI? BR Dirk

[Irvin]

Hello Thanks for Asking

I really appreciate your suggestion

Ok, lets forget about the user thing to avoid misunderstanding.

I need to make the Incident creation the homepage of a service portal. I tried https://devinstance.com/sp2 and add the widget of the ticket creation there and appears the error `You are either not authorized or record is not valid.`, I noticed if to the URL I add "?sys_Id=SYSIDEXAMPLE"  to the URL does not return the message and allows me to create the incident.

I looking to see the possibility of the creation of that page without adding that parameter in the URL

[DirkRedeker]

Have you tried to use the standard page for capturing incidents as your home page in your portal configuration? Does that work? BR Dirk