Whenever I add a new comment, it is taking the state back to the state of value 1 and I can't seem to find the rule or policy that is doing this. Can anyone suggest a script that can reassign the state to the previous state of the ticket?|Thank you!
I have a custom table that inherits from the incident table. Whenever the state value is 3 and I post an additional comment, it changes the state to 1 for this custom table only.I don't save the form when the additional comment is added, but it still...
Hello Team,I did Make an OOB table to domain separated as per Story requirement and added domain field in the table and removed the Assignment group and company field ,still record is getting created in global domain instead of creating in users doma...
So I have a choice field that we were recently asked to change to a list. I am using the previous choices in the reference field of the list. So I do something like this, where I specify sys_choice as the reference table and the specific element, I w...
Hi community, We have a requirement where information icon ('i' icon) should not be visible on portal for a particular reference variable. In the above image, I should remove 'i' icon only from 'product variable (which is a part of variable set). 'i...
Hello developers, how to get catalog item sys id in on change client script which i need to use in script include.I tried using : var catSysId = g_form.getParameter("sysparm_id");but gives errorg_form.getParameter is not a function.Any help is apprec...
I have a record producer called 'rap it' that writes directley into 'x_mscrs_rap_it_x_rap_it_award' table.In the record producer form there is field submitter_rc that auto populates with the current user, field created_time that auto populates with ...
Hi All, Currently, my outage number is generated like this "OUT0030001" But I want to add a starting number from 4 Ex : OUT4030001 Please help me know to start the number from 40
Hello! Is it only my dev labinstamnce that is offline or is it something else? Göran
I'm trying to create an ATF to validate a catalog item with a dynamically populated drop down (B) which is populated when the user selects a value from another drop down (A) on the form. The "Set Variable Values" step does not appear to allow anythi...
Hello experts, I'm tasked with getting our Stage column icons to match using the green checks and the blue arrows in both the Dashboards views AND in the RITM list view. Currently, only the dashboard view has both types of icons. The list view is mi...
Hi there, I have this JDBC Data source implemented which is working fine to pull data, however when I try to send data it returns an login failed error message.I'm using the JDBCProbe include and I'm setting the path and its user and password in the ...
How to find in what all scripts, UI pages, widgets, Business rules, Ui actions "a specific table" has been referenced ? This is in global scope/
Hello,I developped a GraphQL API. I'm new on serviceNow, i got 2 questions.My first question is : how to pass by API, not using tables to read data from the CMDB ?My second one is about steps to developped a GraphQL API on ServiceNow, is it the right...
Hello everyone, I would like to ask you what is the effective behaviour of 'reset conditions' field in inactivity monitorEvery time that the 'reset condition' occur, the waiting timer will reset. There are something else? Is it correct? thanks
