Direct on login a customer service agent to csm/fsm workspace
Hi All, For a customer service agent, I would like to on login directly send them to the csm/fsm configurable workspace, instead of to navpage.do. How could I do that? Kind Regards, Luke
Forum Posts
Using oauth2 in Recordless RESTMessageV2- POST
I'm trying to connect to third party API via business rule. The third party endpoint URL and oauth details work perfectly fine when used in an outbound REST message and I see a 'Authorization=Bearer xxx' in the request (xxx being the token). Getting...
Best way to update attributes for sys_user references across the platform
Hoping someone has come across this and can come up with a suggestion: Use Case:We are deploying a new instance of ServiceNow and would like to apply the same attributes to all fields that reference sys_user regardless of where the tables extend from...
Teams Virtual Agent Offline
Hi All - we've had our virtual agent running on Teams through the Servicenow for Microsoft Teams app for about 2 months now with no issue. Randomly after Friday, the bot is no longer responsive - attempting to use the search functionality shows that ...
Multi Row Variable set Add/Remove disabled on sc_task
I have a requirement, I have a catalog task in which there is a multi row variable set any user should not be able to add/remove the rows they can just edit the rows. I'm using the On submit script where I need to give the alert message on catalog ta...
Enable the ServiceNow Option to allow me to wait and export more than 10K records
Enable the ServiceNow Option to allow me to wait and export more than 10K records. I used to get an option earlier when I was trying to download more than 10K records from SNOW to either wait and Mail It. But now it does not ask me the same. Please ...
Page unresponsive in UI Builder
Hello Colleagues, My team has been facing a problem for the last 3 months and so. We are using UI Builder to build some dashboards. However, sometimes we get stuck with "Page unresponsive" pop up error in the configuration page. We reached out to SN ...
What is causing - onSubmit script error: TypeError: Cannot read properties of null (reading 'text'):
This script works for all my other tables but the problem table is causing issues. Getting error: onSubmit script error: TypeError: Cannot read properties of null (reading 'text'):function () { [native code] } Any idea as to why? function onSubmit()...
Resolved! Setting up filter in workspace
Hello, How can clear all filters in "All controls" list in Compliance Workspace?By default it is set up like on screenshot I attached.I want by default to have no filters at all.I couldn't find in System Definition -> Filters and in Compliance -> Con...
Resolved! Redirect Submitter to created record
Hello, I running into an issue with a record producer. Would I be able to add a redirect once the record producer form is submitted? Have the submitter redirected to the record that was created. I did not create this record producer. I have it select...
Portal page- description
Hi Team, In the service portal field for the incident , where the description display only 20 characters remaining represent as ....., So, could please help to increase the number characters for the description. The highlighted , one is description a...
Make re-open the chance_request record when state is closed
I have to make reopen the change request record when state is closed.The change request record state closed to all other states how can I achive this?can any one help me on this querythanksHarivas.G
Resolved! Can't move Flow action in Washington DC Flow Designer
Hi all, In my Washington DC PDI I faced to the following issue.When creating a Flow in the Flow Designer, trying to move an action (with drag-n-drop) does nothing.In browser console there is a lot of various errors: Did anybody experience the same i...
how to include more than one group name in gs.getUser().isMemberOf
can I do this ? i'm trying to see if the curent user is a meber of any of these groups as a condition before excuting script. gs.getUser().isMemberOf('emergency_view_1' ,'emergency_view_2','emergency_view_3','emergency_view_4')
Parmval from a UI Action is not showing up Client Script (both in same tabe)
I am experiencing some behaviour whereby I am using a UI Action to produce a separate form and invoking an onLoad client script. When selecting the UI Action for the first time the parm value is not being picked up the client script, subsequent acti...
