Columns: Area, System, Service TypesFiles:Area:tisegSystemAPP, BRM, CAPTA, GPPSMS, IMS, ACSService Type:ConfigurationMaintenanceCustomizationInstallationConsultingBackup and RecoveryTrainingRequestIncident Rules:All columns are of the choice type, th...
Hello developers, I have a business requirement to attach a specific knowledge article to a record producer in the portal (not using contextual search). Is this possible? If so, could someone point me in the right direction? I've been looking at Serv...
Hi All, I am facing an issue we have UI button in all modules( Incident, RITM, change, etc) called 'Start Mircosoft teams chat' which should visible for all users . It is visible to all users . however when admin users are impersonating to the use...
Hello TeamI'm trying to write a catalog client script. I have a variable (multiple-choice type) is called mac_or_pc. 1st choice is Mac and 2nd choice is PC. How do I get the value on the 1st choice & 2nd choice? I'm trying to pass values into the scr...
Hello Experts, I am sure there could be many ways but what could be best way to import Knowledge Articles along with attachgments from legacy and other systems in ServiceNow. Import Set is one option but there will be lot of mappings and transforms C...
I have a catalog item with an approval flow. However, when the approver navigates to the Service Portal to approve the RITM and attempts to view the attachment uploaded by the user, clicking on it redirects them to the home page without allowing the ...
Which metrics table can be used to get the "Scrum Task" assignment logs.?
Hello, I am experimenting with Script Debugger. In my test I am stepping through a Script Include creating two incident records. When I try to step over line 4 (gr.insert statement), the debugging session is stopped and the status message of the debu...
Hi Team, Could you please help me with the below query. Thanks in advance.What is the purpose and use of global check box in client script?
Hi Team,Have written Notification which is triggering on approval table based on the approval triggered in the catalog task, I am not able get the catalog variables in the notification. For Example Deferal: ${sysapproval.u_servers_for_deferral} u_ser...
The Area field has the options: ti and seg: IT in the field system: APP, BRM, CAPTA, GPPSEG in the system field: SMS, IMS, ACS Now the problem is, I need to reference it multiple times, so when the Area field is selected the following are presented i...
Hello, Has anyone had success creating a report for the stats of a specific knowledge base? I can create a report comparing knowledge bases, and I can get it down to one KB, but from there I do not know how to divide up the data within that KB by, sa...
I have a ITSM instance, and runs a virtual agent, after i upgrade to CSM module too, when a user opens a ticket on service portal, and choose to conect to live agent, the internal user who need to open the ticket to start a conversation, the active c...
I have integrated PagerDuty with our ServiceNow Instance and currently I can have ServiceNow generate a ticket within PagerDuty. When that happens, PagerDuty creates a work note on the ServiceNow incident as followed.[PagerDuty Integration] PagerDuty...
Greetings all. I have a business requirement to build a multi-row variable set that covers several different topics at once. I'd like to know if there are any methods of scripting to ignore fields that have no entries and if so what would the script ...
