Hello everyone. We have a requirement where the form should be readable except the work notes section, i.e. the work notes should be editable for everyone even though they do not have any role. I have created one ACL which I have attached in the scre...
Is there any way to give itil users to delete work_notes and additional comments from the activity?So they can choose specific comment in the activity and delete.
Hello Everyone, I have 2 fields Start and End. Whenever i select any furfure date in start date field , my end date should not be more than 21 days from start date. below is the script i tried with but didn't work: function onChange(control, oldValue...
Dear all, In an Order Guide, is it possible to grey out (disable) the 'Next' button from a Catalog Client Script ? Thank you in advance for your help. Best regards.
Hi,i am trying to edit this check conflicts logic in the below way1. get current cmdb_ci from the change request.2. Glide cmdb_ci table and find the cmdb_ci3. In the CI i have stored some of the blackout and maintenance schedule sys_ids4.now check fo...
Hello team,Here I have developed a catalog item and when it is filled and submitted would create a Request under it, Along with this, I want a Catalog Task to be automatically created through BR. Here BR is getting triggered through flow but tasks ar...
Hi Team, I am working one of the emails notifications, triggering the event corresponding to email via BR.My req is I have to pass three parameters in gs.eventQueue('pg.cmdb.hrprofileLOA',gr,records,gr.u_p_owned.getDisplayValue(),gr.owned.getDisplayV...
Hello Everyone, Can anyone help me on how to use this new Vancouver feature option "Enable keyboard focus on truncated text". Please review the screenshot I attached. Any help would be greatly appreciated. Thankyou,Bala
Hello Team, I have an use case to compare the excel with CMDB_CI table. I have to compare the name/ system name/ serial number from excel with respective fields in CMDB table. I don't want to insert/ update any CI in the table. Here, I need to count ...
Hi Community, I have created case form in CSM Portal with related variables, but i don't want to create those kind of variables(below circled fields) in Case Record in Native UI. Do we have option called "incident variable editor" kind of field wit...
Hello all I have created a bunch of Knowledge Bases for my client. However, many Knowledge Base names are quite lengthy and a truncated version of all the Knowledge Bases are visible to users on the Knowledge Base Home Page. Can I reduce the font siz...
Hello,I have a UI page that is called within a GlideDialog. Now, I've also got a CatalogItem to add. How can I display this Catalog Item on my UI page?<div class="border-box-content" id="catalog_item_container"> //here the form of the Catalog Ite...
Hi experts,Is it possible to rename 'categories' shown in sc_category widget.We need to rename this to 'Request type' TIA
CSM appears to be an hour behind/ has not updated with daylight savings(Based in UK). So for example, when a due date is set on a case for 13.00, this is not being triggered until 14.00. When a customer responds at 16.00, it is showing as if it was r...
Hi All, Can anyone please help me how to call a flowdesigner in worklow Thanks in Advance!!
