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Work notes should be editable for all users

Hello everyone. We have a requirement where the form should be readable except the work notes section, i.e. the work notes should be editable for everyone even though they do not have any role. I have created one ACL which I have attached in the scre...

Aamir1Khan by Tera Contributor
  • 1369 Views
  • 6 replies
  • 0 helpfuls

Resolved! Compare end date with start date

Hello Everyone, I have 2 fields Start and End. Whenever i select any furfure date in start date field , my end date should not be more than 21 days from start date. below is the script i tried with but didn't work: function onChange(control, oldValue...

Task are not getting created through Business rule.

Hello team,Here I have developed a catalog item and when it is filled and submitted would create a Request under it, Along with this, I want a Catalog Task to be automatically created through BR. Here BR is getting triggered through flow but tasks ar...

Munna1 by Tera Contributor
  • 1195 Views
  • 9 replies
  • 0 helpfuls

Email Notification |want to add 3rd parameter.

Hi Team, I am working one of the emails notifications, triggering the event corresponding to email via BR.My req is I have to pass three parameters in gs.eventQueue('pg.cmdb.hrprofileLOA',gr,records,gr.u_p_owned.getDisplayValue(),gr.owned.getDisplayV...

Ankita NA by Tera Contributor
  • 541 Views
  • 2 replies
  • 1 helpfuls

Comparison of excel with CMDB table

Hello Team, I have an use case to compare the excel with CMDB_CI table. I have to compare the name/ system name/ serial number from excel with respective fields in CMDB table. I don't want to insert/ update any CI in the table. Here, I need to count ...

MMDivya by Tera Contributor
  • 877 Views
  • 4 replies
  • 0 helpfuls

Catalog Item on UI Page

Hello,I have a UI page that is called within a GlideDialog. Now, I've also got a CatalogItem to add. How can I display this Catalog Item on my UI page?<div class="border-box-content" id="catalog_item_container"> //here the form of the Catalog Ite...

Resolved! CSM not updated in line with daylight savings

CSM appears to be an hour behind/ has not updated with daylight savings(Based in UK). So for example, when a due date is set on a case for 13.00, this is not being triggered until 14.00. When a customer responds at 16.00, it is showing as if it was r...

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Community Alums by Community Alums  
  • 766 Views
  • 3 replies
  • 0 helpfuls