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Resolved! Help me format the module

I am creating a new module, where I want it to only show what the user has opened, in my application there are 2 users, a user and a support, the user opens the ticket and the support closes it. I want to make a module that lists only the tickets tha...

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Grant a user dot-walking ability on list view

I have a power user who wants to be able to add dot-walked fields to his personalize list options. I think I can make it possible with personalize_control role, but it's going to give him access to Configure List, and I don't want him to hamper the l...

Resolved! Help with a script

Hi, I was hoping someone can help with a script that can be applied to the following scenario:I have a variable set, that is included in 500 catalog items. Some of these catalog items share an Automated workflow with the sys_id (XYZ)In the variable s...

KS13 by Tera Contributor
  • 560 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Script if State Changes in a Client Script

I have an onSubmit Client Script that I need to perform several validation checks on if the variables changed.How can I script:If State changes to In Progress I'm unable to use an onChange Client Script for this scenerio.Help is greatly appreciated!!...

Su522 by Kilo Sage
  • 2165 Views
  • 13 replies
  • 3 helpfuls

Modify default query for Sn record picker?

I want to show the result only based on what I type, but as of now whenever i click on the Field it shows some default values so this data should not be shown if nothing is entered how can i do that? as i see default query is active=true how can i pa...

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Create Record using template

Hi, I want to create a record using templates but when I am selecting toggle template bar it shows no template available. Please help me to navigate to find templates for record.

venkatk2 by Giga Contributor
  • 725 Views
  • 2 replies
  • 0 helpfuls

calling script include in inbound email action

Hi I am trying to create incident from email(not from OOB inbound action) and i wrote code in script include by calling it in inbound action it is not creating incident record. but the code is working while using it in inbound action but not working ...

shivaadapa by Tera Expert
  • 349 Views
  • 2 replies
  • 0 helpfuls

Replacing group names only in Catalog Items

Hi all,I have an Excel Sheet with old Group Names and New Group Names. In our Catalog Item(sc_cat_item) table, we have a custom field which reference to the group Name. Now I need to replace all this old group names with new group names according to ...

Lavanya11 by Mega Sage
  • 378 Views
  • 3 replies
  • 2 helpfuls