How do I create a Direct link to the Incident Creation Form

Irvin
Kilo Explorer

I have the need to create a URL that have an incident form. The issue is that looks what I develop shows the error message `You are either not authorized or record is not valid.` I added to the URL manually the sys_Id and works, But is there any chance to "By pass" that requirement or set it as default somewhere?

Some background is that we don't want employees to have users to Service Now for several reasons(and the requirement were set that way, don't blame me for that) so instead of having a Portal with widgets and related links we need to make a page that goes straight to that form

6 REPLIES 6

Hello Dirk,

Thanks for asking. Yes I did and it appears this error message:

 

`You are either not authorized or record is not valid.`

 

By the way, I did not saw your question. The licenses is not a restriction. Now business is running that way and we want not to impact and gradually we want to migrate to a better approach. 

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